0120 min
ISMAR
Goals & productivity
SMART Goals
Turn a vague ambition into a clear, measurable and time-bound objective.
Goal-setting · Performance reviews
TOOLBOX
The Business English Toolbox 3.0
Teach what’s
real.
Turn workplace challenges into purposeful English lessons—using field-tested business, coaching, and graphic facilitation frameworks.
01Start with their work
Learners bring the content.
02Give thinking a shape
The framework makes it visible.
03Notice the language
Teach what emerges in use.
04Transfer it back
Finish with a real next step.
Browse the toolbox
Find the right shape
for the conversation.
46frameworks
ready to run
ready to run
0225 min
GROW
Goals & productivity
GROW
Guide a coaching conversation from a desired outcome to committed action.
Coaching · Development talks
0330 min
PPPPP
Goals & productivity
7Ps of Meetings
Plan meetings that have a clear purpose, useful output and workable process.
Meeting skills · Facilitation
0430 min
CCORE
Goals & productivity
Getting Things Done
Move a crowded workload out of your head and into a trusted action system.
Workload · Prioritisation
0520 min
CICA
Goals & productivity
Circle of Influence
Separate what you control, what you can influence and what you must accept.
Stress · Agency · Change
0625 min
MSCW
Goals & productivity
MoSCoW
Prioritise requirements and make trade-offs explicit before resources run thin.
Projects · Scope · Priorities
0735 min
RAPA
Goals & productivity
Calendar Audit
Reveal where time actually goes, then redesign the week around real priorities.
Time management · Workload
0835 min
PFFRE
Goals & productivity
The Ideal Week
Design a realistic week that gives important work a deliberate place.
Planning · Work-life balance
0930 min
CRNPA
Goals & productivity
Wheel of Life
Rate satisfaction across life or work areas and choose where to act next.
Development · Balance
1040 min
PESTE
Strategic analysis
PESTEL
Scan the external environment for forces that can alter a strategy.
Markets · Strategy · Trends
1130 min
SWOTM
Strategic analysis
SWOT
Map internal strengths and weaknesses against external opportunities and threats.
Strategy · Projects · Careers
1230 min
SOAR
Strategic analysis
SOAR
Build strategy from strengths and opportunities toward aspirations and results.
Positive strategy · Team vision
1345 min
RNBSS
Strategic analysis
Porter’s Five Forces
Understand the competitive pressures shaping an industry’s attractiveness.
Industry analysis · Strategy
1440 min
OOOTT
Negotiation & decisions
BATNA–ZOPA Negotiation Map
Prepare the limits, alternatives and bargaining zone that shape a negotiation.
Negotiations · Procurement · Commercial discussions
1535 min
DDRLA
Negotiation & decisions
Force Field Analysis
Make the forces supporting and resisting a proposed change visible and actionable.
Change · Stakeholder alignment · Implementation
1630 min
QMFTF
Negotiation & decisions
Impact–Effort Matrix
Compare possible actions by their likely value and the effort required to deliver them.
Prioritization · Improvement ideas · Roadmaps
1735 min
OSMAC
Negotiation & decisions
Ladder of Inference
Slow down the leap from observable facts to assumptions, conclusions and action.
Conflict · Decisions · Intercultural communication
1820 min
PWWWW
Problem-solving
Five Whys
Move beyond a visible symptom by repeatedly testing the causal chain.
Root cause · Process problems
1925 min
SCQA
Problem-solving
SCQA
Structure a proposal so the audience travels logically from context to answer.
Reports · Pitches · Proposals
2045 min
ADDIE
Problem-solving
ADDIE
Design a learning solution systematically from need to evaluation.
Training · Onboarding · L&D
2140 min
WRBYG
Problem-solving
Six Thinking Hats
Separate facts, feelings, caution, value, creativity and process to think in parallel.
Decisions · Ideas · Balanced discussion
2240 min
EPPEM
Problem-solving
Fishbone / Ishikawa Diagram
Generate and organize multiple possible causes before deciding what evidence to collect.
Root cause · Quality · Process failures
2345 min
DDDDL
Problem-solving
Double Diamond
Alternate divergent and convergent thinking to define the right problem and develop the right solution.
Innovation · Service design · Product improvement
2440 min
SIPOC
Problem-solving
SIPOC Process Map
Define a process from its suppliers and inputs through to outputs and customers.
Process mapping · Handover · Continuous improvement
2520 min
FORD
Communication
FORD
Create natural small talk through Family, Occupation, Recreation and Dreams.
Networking · Rapport · Small talk
2630 min
DESC
Communication
DESC
Prepare assertive feedback that is specific, respectful and solution-focused.
Conflict · Boundaries · Feedback
2730 min
SBIR
Communication
SBIR
Give actionable feedback by connecting behaviour to impact and recommendation.
Performance · Team feedback
2825 min
CCCC
Communication
The 4Cs
Strengthen a message by making it clear, concise, compelling and credible.
Emails · Reports · Presentations
2935 min
MKKKE
Communication
Pyramid Principle
Lead with the answer, then organise supporting arguments and evidence underneath.
Executive communication · Writing
3030 min
AIDA
Communication
AIDA
Move an audience from attention through interest and desire to a clear action.
Sales · Marketing · Presentations
3125 min
STAR
Communication
STAR
Tell a concise evidence-based story about experience and achievement.
Interviews · Reviews · Storytelling
3220 min
FFFC
Communication
Feel–Felt–Found
Acknowledge an objection, normalise it and offer a relevant new perspective.
Customer service · Objections
3335 min
OEUBU
Communication
Story Spine
Build a memorable business story with change, tension and resolution.
Presentations · Pitches · Reflection
3420 min
PREP
Communication
PREP
Answer confidently with a point, reason, example and memorable restatement.
Meetings · Interviews · Opinions
3520 min
WWWWW
Communication
The 5Ws
Organise the essential facts of a past event into a clear explanation.
Updates · Incident reports · Briefings
3635 min
ORID
Communication
ORID Focused Conversation
Guide a group from shared facts through reactions and meaning to a clear decision.
Debriefs · Meetings · Lessons learned
3745 min
GPRCB
Teams
Business English Group Canvas
Create shared learning goals, norms and support for a purposeful course.
Course starts · Team alignment
3840 min
OBHUO
Teams
Johari Window
Explore self-knowledge and feedback through what is known and unknown to self and others.
Trust · Feedback · Self-awareness
3935 min
FSNPA
Teams
Tuckman’s Team Stages
Diagnose a team’s current stage and discuss what will help it progress.
Team development · Conflict
4035 min
WRACI
Teams
RACI Responsibility Map
Clarify who performs, owns, advises and receives updates for important work.
Projects · Handover · Cross-functional teams
4120 min
RTBN
Reflection
Rose, Thorn, Bud
Balance success, challenge and opportunity in a quick, constructive review.
Updates · Retrospectives · Warm-ups
4225 min
WSN
Reflection
What? So What? Now What?
Move from observation to meaning and then to an actionable next step.
Debriefs · Incidents · Learning
4320 min
IBBI
Reflection
I Used to Think… Now I Think…
Make a change in understanding visible and explain what caused it.
Learning reflection · Change
4425 min
SSCC
Reflection
Start, Stop, Continue
Turn reflection into three clear behavioural decisions for improvement.
Feedback · Team retrospectives
4540 min
PNPMN
Reflection
Past Year Review
Identify the people, activities and habits that added or drained energy, then plan forward.
Annual review · Priorities
4635 min
STDFP
Reflection
Empathy Mapping
Understand another person’s perspective before designing a response or solution.
Customers · Stakeholders · Conflict